eBay Seller Sues Over Negative Feedback
I'm sure by now that most of you have heard about the seller who is suing a buyer over negative feedback. The seller's claim is that the negative feedback constitutes libel.
If you have not heard about this case I will give you a very brief synopsis: Buy purchases item from seller. Buyer does not like item (for whatever reason) and send back. Sellers gives buyer a complete refund. After some time buyer leave negative feedback to seller claim item was incorrect and damaged (as if one reason wasn't enough). If this description wasn't enough here is the full article: eBay Seller Sues Over Feedback - no sense me rehashing what so many have posted online already.
Many people are looking at this from the perspective for the legal argument over the concept of libel and the wisdom of suing your customers (or at least potential customers).
If I had a dime for every seller who complained about stuff that was not wrong I wouldn't have to sell on eBay to make extra money. Just lately I had a seller complain that the pants are not the correct size and must be mislabeled (this, after her measuring them and confirming they are exactly the size I stated).
Personally I think this a great case of a seller who is feeling very disenfranchised by eBay. Again and again both eBay and PayPal have made moves to take all power away from sellers. PayPal literally forces you to accept returns (with little recourse if the item is returned damaged) and now eBay doesn't allow sellers to leave anything other than positive feedback.
If eBay/PayPal don't stop placing roadblocks they are soon going to find themselves in a very deep hole.
If you have not heard about this case I will give you a very brief synopsis: Buy purchases item from seller. Buyer does not like item (for whatever reason) and send back. Sellers gives buyer a complete refund. After some time buyer leave negative feedback to seller claim item was incorrect and damaged (as if one reason wasn't enough). If this description wasn't enough here is the full article: eBay Seller Sues Over Feedback - no sense me rehashing what so many have posted online already.
Many people are looking at this from the perspective for the legal argument over the concept of libel and the wisdom of suing your customers (or at least potential customers).
If I had a dime for every seller who complained about stuff that was not wrong I wouldn't have to sell on eBay to make extra money. Just lately I had a seller complain that the pants are not the correct size and must be mislabeled (this, after her measuring them and confirming they are exactly the size I stated).
Personally I think this a great case of a seller who is feeling very disenfranchised by eBay. Again and again both eBay and PayPal have made moves to take all power away from sellers. PayPal literally forces you to accept returns (with little recourse if the item is returned damaged) and now eBay doesn't allow sellers to leave anything other than positive feedback.
If eBay/PayPal don't stop placing roadblocks they are soon going to find themselves in a very deep hole.
Labels: feedback
posted by The Vending Guy at 8:57 PM
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