Find the Positive in Negative Feedback

Negative feedback on a transaction is not easy to take. It can be taken quite hard, even physically. I know that I feel it in the back of my throat and get a sinking feeling in my stomach.

At the same point it is not easy to give - you feel bad - no matter how poorly you may have been treated. Of course we would all rather get, and give, positive feedback. Yet feedback, regardless of what it is, is very important for properly growing your eBay business.

The next time you get neutral or negative feedback take a second and think about it. Instead of immediately deciding, "That buyer was a nut and there is nothing I could have done for that weirdo!" Think about what you could learn from the transaction. Often the negative isn't so much for if their was a problem with an item or the transaction but how you handled the problem.

One of the most important jobs of an eBay business owner it to keep your eyes and ears open to all feedback. If you do not pay close attention to your bidders and buyers you will be missing out on future opportunities. If you really desire to be successful on eBay then listen to all feedback you get from your buyers: positive, neutral and yes, even negative.